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1000px){.company-profile__grid{grid-template-columns:1fr}}.company-summary{padding:var(--space-4)}.company-summary__title{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2);margin:0 0 var(--space-3)}.company-summary__actions{display:flex;gap:var(--space-1)}.company-summary__banner{margin:0 0 var(--space-3);padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm);background:color-mix(in srgb,var(--brand-orange) 14%,var(--color-surface));color:var(--color-accent-2-700);font-size:.8rem;font-weight:600}.company-summary__text{margin:0 0 var(--space-3);font-size:.9rem;line-height:1.5}.company-summary textarea{width:100%;margin-bottom:var(--space-2)}.company-summary__edit-actions{display:flex;gap:var(--space-2);margin-bottom:var(--space-2)}.btn.company-back{gap:6px;padding:4px 13px;font-size:.8rem;font-weight:600;border-radius:var(--radius-sm);transition:background var(--transition),border-color var(--transition)}.btn.company-back svg{opacity:.65;transition:opacity var(--transition),transform .2s cubic-bezier(.22,1,.36,1)}.btn.company-back:hover{border-color:var(--color-accent-line)}.btn.company-back:hover svg{opacity:1;transform:translate(-2px)}@media (prefers-reduced-motion: reduce){.btn.company-back svg{transition:opacity var(--transition)}}.create-sheet__title{margin:0 0 var(--space-3)}.create-sheet__cols{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-3)}@media (max-width: 700px){.create-sheet__cols{grid-template-columns:1fr}}.create-sheet__actions{display:flex;gap:var(--space-2);margin-top:var(--space-2)}.assess__limit{width:6rem;text-align:right}.assess__progress-block{margin-bottom:var(--space-3)}.assess__progress-block .tickets__muted{margin:0 0 var(--space-2)}.company-summary__listing{list-style:none;margin:0 0 var(--space-3);padding:var(--space-2) 0 0;border-top:1px solid var(--color-rule);display:flex;flex-direction:column;gap:var(--space-1);font-size:.83rem;color:var(--color-muted)}.company-summary__listing li{display:flex;align-items:center;gap:var(--space-2)}.company-summary__listing svg{flex:none;opacity:.7}.company-summary__edit-line{width:100%;margin-bottom:var(--space-2)}.announce__composer{display:flex;flex-direction:column;gap:var(--space-4);margin-top:var(--space-4);padding:var(--space-4);border:1px solid var(--color-rule);border-radius:var(--radius);background:var(--color-surface);box-shadow:var(--shadow-card)}.announce__row{display:flex;flex-wrap:wrap;gap:var(--space-4);align-items:flex-start}.announce__row--options{align-items:center}.announce__grow{flex:1;min-width:16rem}.announce__seg{display:inline-flex;padding:2px;border:1px solid var(--color-rule);border-radius:var(--radius-pill);background:var(--color-surface-2)}.announce__seg button{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border:none;border-radius:var(--radius-pill);background:transparent;color:var(--color-muted);font:inherit;font-size:.85rem;cursor:pointer;transition:background var(--transition),color var(--transition)}.announce__seg button.is-active{background:var(--color-surface);color:var(--color-text);box-shadow:0 1px 3px #0d162733}.announce__dot{width:9px;height:9px;border-radius:50%;background:var(--color-rule-strong);flex:none}.announce__dot--degraded{background:#d79b2e}.announce__dot--outage{background:var(--brand-red, #b72b35)}.announce__chips{display:flex;flex-wrap:wrap;gap:var(--space-2)}.announce__chip{padding:4px 12px;border:1px solid var(--color-rule-strong);border-radius:var(--radius-pill);background:var(--color-surface);color:var(--color-muted);font:inherit;font-size:.85rem;cursor:pointer;transition:border-color var(--transition),color var(--transition),background var(--transition)}.announce__chip:hover{color:var(--color-text)}.announce__chip.is-active{border-color:var(--brand-navy);background:var(--color-table-head-bg, var(--brand-navy));color:#fff}.announce__email{border-top:1px solid var(--color-rule);padding-top:var(--space-3)}.announce__email--open{padding:var(--space-3);border:1px solid var(--color-rule);border-radius:var(--radius-sm);background:var(--color-surface-2)}.announce__recipients{display:grid;grid-template-columns:repeat(auto-fill,minmax(16rem,1fr));gap:var(--space-1) var(--space-3);max-height:14rem;overflow-y:auto;padding:var(--space-2);border:1px solid var(--color-rule);border-radius:var(--radius-sm);background:var(--color-surface)}.announce__recipient{min-width:0}.announce__recipient-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.announce__extras{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-2);margin-top:var(--space-2)}.announce__actions{display:flex;align-items:baseline;gap:var(--space-3)}.announce__list{list-style:none;margin:var(--space-4) 0 0;padding:0;display:flex;flex-direction:column;gap:var(--space-2)}.announce__item{display:flex;align-items:flex-start;gap:var(--space-3);padding:var(--space-3) var(--space-4);border:1px solid var(--color-rule);border-radius:var(--radius);background:var(--color-surface)}.announce__item .announce__dot{margin-top:6px}.announce__item--over{opacity:.65}.announce__body{flex:1;min-width:0}.announce__headline{display:flex;align-items:baseline;gap:var(--space-2)}.announce__message{margin:2px 0 0}.announce__meta{margin:var(--space-1) 0 0;font-size:.82rem}.announce__timeline{list-style:none;margin:var(--space-2) 0 0;padding:0 0 0 var(--space-3);border-left:2px solid var(--color-rule);display:flex;flex-direction:column;gap:2px;font-size:.85rem}.announce__timeline-at{font-variant-numeric:tabular-nums}.announce__update-row{display:flex;gap:var(--space-2);margin-top:var(--space-2)}.announce__update-row input{flex:1;max-width:34rem}.announce__item-actions{display:flex;flex-direction:column;gap:var(--space-2);flex:none}.kanban{width:100%;max-width:none}.kanban__header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-3)}.kanban__filters{margin-bottom:var(--space-3)}.app-shell--staff .kanban__filters select,.app-shell--staff .kanban__filters input[type=search]{padding:var(--space-1) var(--space-3);height:30px}.kanban__columns{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:var(--space-3);align-items:start}@media (max-width: 900px){.kanban__columns{grid-template-columns:repeat(2,minmax(0,1fr))}}.kanban__col{position:relative;min-width:0;background:color-mix(in srgb,var(--color-neutral-300) 22%,transparent);border:1px solid transparent;border-radius:var(--radius);padding:var(--space-2);min-height:8rem;transition:border-color .35s ease,background .35s ease,box-shadow .45s ease}.kanban__col--over{border-color:var(--card-hover-border);background:var(--color-surface);box-shadow:0 0 0 1px color-mix(in srgb,var(--brand-red) 12%,transparent),0 4px 18px color-mix(in srgb,var(--brand-red) 14%,transparent);animation:card-breathe 3.2s ease-in-out .8s infinite backwards}.kanban__card--dragging,.kanban__card--dragging:hover{opacity:.45;animation:none;box-shadow:none}.kanban__col-title{display:flex;align-items:center;justify-content:space-between;gap:var(--space-2);margin:0 0 var(--space-3);padding:var(--space-1) var(--space-1) var(--space-2);border-bottom:2px solid var(--color-rule)}.kanban__count{min-width:1.5rem;padding:0 var(--space-1);border:1px solid var(--color-rule);color:var(--color-text);font-size:11px;font-weight:800;font-variant-numeric:tabular-nums;text-align:center}.kanban__card{position:relative;background:var(--color-surface);border:1px solid var(--color-rule);border-radius:var(--radius-sm);margin-bottom:var(--space-2);cursor:grab;transition:box-shadow .45s ease,border-color .35s ease}.kanban__card:hover{border-color:var(--card-hover-border);box-shadow:0 0 0 1px color-mix(in srgb,var(--brand-red) 28%,transparent),0 2px 14px color-mix(in srgb,var(--brand-red) 28%,transparent);animation:card-breathe 3.2s ease-in-out 1.1s infinite backwards}@keyframes card-breathe{0%,to{box-shadow:0 0 0 1px color-mix(in srgb,var(--brand-red) 28%,transparent),0 2px 14px color-mix(in srgb,var(--brand-red) 28%,transparent)}50%{box-shadow:0 0 0 1px color-mix(in srgb,var(--brand-red) 55%,transparent),0 6px 24px color-mix(in srgb,var(--brand-red) 48%,transparent)}}.kanban__card:active{cursor:grabbing}.kanban__card-link,.kanban__card-link:hover{display:flex;flex-direction:column;gap:var(--space-2);padding:var(--space-3);color:inherit;text-decoration:none;cursor:inherit;overflow-wrap:anywhere;min-width:0}.kanban__card .tag:not(.tag--micro){text-transform:uppercase}.kanban__card .tag{font-size:10px}.kanban__card-top{display:flex;align-items:center;gap:var(--space-2)}.kanban__new{font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--color-new)}.kanban__age{margin-left:auto;font-size:11px;font-variant-numeric:tabular-nums;color:var(--color-muted)}.kanban__subject{margin:0;font-family:var(--font-body);font-weight:700;font-size:.875rem;line-height:1.3;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2;overflow:hidden}.kanban__party{display:flex;flex-direction:column;gap:var(--space-1);margin:0;font-size:.75rem;line-height:1.5;color:var(--color-muted)}.kanban__contact{display:inline-flex;align-items:center;gap:var(--space-2)}.kanban__assignee{display:flex;align-items:center;gap:var(--space-2);padding-top:var(--space-2);border-top:1px solid var(--color-neutral-300);font-size:.75rem;font-weight:600}.kanban__assignee--none{color:var(--color-muted)}.kanban__assignee>:not(.kanban__initials):not(.kanban__number){min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.kanban__number{margin-left:auto;flex:none;font-size:11px;font-weight:400;font-variant-numeric:tabular-nums;color:var(--color-muted)}.kanban__assignee .linklike{color:inherit}.kanban__initials{display:inline-flex;align-items:center;justify-content:center;width:20px;height:20px;flex:none;background:var(--color-neutral-300);color:var(--color-neutral-800);font-size:8px;font-weight:800;letter-spacing:.04em}.kanban__empty{margin:var(--space-3) var(--space-1);font-size:.8rem;color:var(--color-muted);text-align:center}.kanban__cards{display:flex;flex-direction:column;position:relative}@media (prefers-reduced-motion: no-preference){.card-move{transition:transform .45s cubic-bezier(.22,1,.36,1)}.card-enter-active{transition:opacity .4s ease,transform .45s cubic-bezier(.22,1,.36,1)}.card-appear-active{transition:opacity .4s ease,transform .45s cubic-bezier(.22,1,.36,1);transition-delay:calc(var(--i, 0) * 60ms)}.card-enter-from{opacity:0;transform:translateY(14px)}.card-leave-active{transition:opacity .3s ease,transform .3s ease;position:absolute;left:0;right:0}.card-leave-to{opacity:0;transform:scale(.96)}}.kanban__age--warm{color:var(--color-accent-2-700);font-weight:700}.kanban__age--hot{color:var(--color-danger);font-weight:700}@media (prefers-reduced-motion: no-preference){.kanban__col--ripple{animation:col-ripple .65s ease-out}}@keyframes col-ripple{0%{box-shadow:inset 0 0 0 999px color-mix(in srgb,var(--brand-red) 16%,transparent)}to{box-shadow:inset 0 0 0 999px transparent}}.kanban__count .animated-number{font:inherit;color:inherit}@media (prefers-reduced-motion: no-preference){.kanban__count .animated-number--pulse{animation:number-pulse .9s ease-out}}@keyframes number-pulse{0%{text-shadow:0 0 0 rgba(232,114,49,0)}30%{text-shadow:0 0 14px rgba(232,114,49,.75)}to{text-shadow:0 0 0 rgba(232,114,49,0)}}.kanban__menu{position:fixed;z-index:40;min-width:210px;max-width:280px;max-height:320px;overflow-y:auto;display:flex;flex-direction:column;padding:var(--space-1);background:var(--color-surface);border:1px solid var(--color-rule);border-radius:var(--radius-sm);box-shadow:var(--shadow)}.kanban__menu-title{padding:var(--space-1) var(--space-2) var(--space-2);border-bottom:1px solid var(--color-rule);margin-bottom:var(--space-1);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kanban__menu-item{display:flex;align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-2);border:none;border-radius:var(--radius-sm);background:transparent;color:var(--color-text);font:inherit;font-size:.85rem;text-align:left;text-decoration:none;cursor:pointer;transition:background var(--transition)}.kanban__menu-item:hover{background:var(--color-surface-2)}.kanban__menu-item.is-current{color:var(--color-muted);font-weight:600}.kanban__menu-back{color:var(--color-muted);font-size:.78rem}.kanban__card--skel{display:flex;flex-direction:column;gap:var(--space-2);padding:var(--space-3)}.kanban__waiting{margin:0 0 4px;max-width:100%;display:flex}.pdot{flex:none;width:9px;height:9px;border-radius:50%;background:var(--color-neutral-500)}.pdot--low{background:transparent;box-shadow:inset 0 0 0 1.5px var(--color-rule-strong)}.pdot--normal{background:var(--color-neutral-500)}.pflag{flex:none;text-transform:uppercase;font-size:9px;font-weight:800;letter-spacing:.06em;padding:1px 7px;border-radius:var(--radius-pill);color:#fff;background:var(--brand-red)}.pflag--urgent{background:var(--brand-red-hover)}@media (prefers-reduced-motion: no-preference){.pflag--high,.pflag--urgent{animation:pflag-pulse 1.9s ease-in-out infinite}}@keyframes pflag-pulse{0%,to{box-shadow:0 0 color-mix(in srgb,var(--brand-red) 55%,transparent)}60%{box-shadow:0 0 0 5px color-mix(in srgb,var(--brand-red) 0%,transparent)}}.kanban__id{font-family:var(--font-mono, monospace);font-size:11px;font-weight:700;color:var(--color-muted);margin-right:auto}.kanban__card-top .kanban__age{margin-left:0}.cardnote{margin-top:2px;padding-top:6px;border-top:1px solid var(--color-rule)}.cardnote__head{display:flex;justify-content:space-between;gap:var(--space-2);margin-bottom:2px}.cardnote__label{font-size:9px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--color-muted)}.cardnote__by{font-size:10px;color:var(--color-muted);white-space:nowrap}.cardnote__body{margin:0;font-size:12px;color:var(--color-text);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.kanban__notecount{margin-left:auto;font-size:11px;color:var(--color-muted);white-space:nowrap}.kanban__id{display:inline-flex;align-items:center;gap:4px}.kanban__id-ic{flex:none;opacity:.7}.kanban__waitingstrip,.wbstrip{margin:var(--space-1) calc(-1 * var(--space-3)) calc(-1 * var(--space-3));padding:4px var(--space-3);border-bottom-left-radius:var(--radius-sm);border-bottom-right-radius:var(--radius-sm);font-size:11px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wbstrip--waiting_client{background:color-mix(in srgb,var(--brand-orange) 16%,var(--color-surface));color:var(--color-accent-2-700)}.wbstrip--waiting_third_party{background:color-mix(in srgb,#7c5cbf 16%,var(--color-surface));color:#6b46c1}.wbstrip--pending_technician{background:color-mix(in srgb,var(--brand-red) 14%,var(--color-surface));color:var(--brand-red)}.wbstrip--pending_start{background:var(--color-surface-2);color:var(--color-muted)}.wbstrip--waiting_until{background:color-mix(in srgb,#2f80d8 15%,var(--color-surface));color:#2563eb}.wbstrip--active{background:color-mix(in srgb,var(--color-ok, #15803d) 14%,var(--color-surface));color:var(--color-ok, #15803d)}.survey{width:100%;max-width:34rem;margin:var(--space-5) auto}.survey__title{margin:0 0 var(--space-2);font-size:1.5rem}.survey__muted{margin:0 0 var(--space-4);color:var(--color-muted)}.survey__scale{display:flex;flex-wrap:wrap;gap:var(--space-2);margin-bottom:var(--space-4)}.survey__num{min-width:2.75rem;height:2.75rem}.survey__comment{width:100%;resize:vertical;margin-bottom:var(--space-3)}.portal-stack{width:100%;max-width:60rem;margin:0 auto;display:flex;flex-direction:column;gap:var(--space-4)}.survey-prompts{display:flex;flex-direction:column;gap:var(--space-3)}.survey--inline{max-width:none;margin:0}.portal-list__group{margin:var(--space-4) 0 var(--space-2)}.portal-rows{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:var(--space-2)}.portal-row{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4);background:var(--color-surface);border:1px solid var(--color-rule);border-radius:var(--radius);box-shadow:var(--shadow-card);color:inherit;text-decoration:none;transition:border-color var(--transition),box-shadow var(--transition)}.portal-row:hover{border-color:var(--card-hover-border);box-shadow:var(--shadow-card-hover);text-decoration:none}.portal-row__main{min-width:0;flex:1}.portal-row__subject{display:block;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.portal-row__meta{display:block;margin-top:2px;font-size:.8rem;color:var(--color-muted)}.portal-status{flex:none;padding:3px 12px;border-radius:var(--radius-pill);font-size:.75rem;font-weight:700;letter-spacing:.03em}.portal-status--active{background:color-mix(in srgb,var(--brand-navy) 10%,var(--color-surface));color:var(--color-text)}.portal-status--done{background:color-mix(in srgb,var(--color-success-500) 16%,var(--color-surface));color:var(--color-success-700, var(--color-success-500))}.portal-empty{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-4);color:var(--color-muted)}.portal-empty svg{flex:none;color:var(--color-success-500)}.portal-facts{display:flex;flex-wrap:wrap;align-items:center;gap:var(--space-2) var(--space-3);margin:var(--space-2) 0 var(--space-4);color:var(--color-muted);font-size:.875rem}.pthread{list-style:none;margin:0 0 var(--space-4);padding:0;display:flex;flex-direction:column;gap:var(--space-3)}.pthread__msg{padding:var(--space-3) var(--space-4);border:1px solid var(--color-rule);border-radius:var(--radius);background:var(--color-surface)}.pthread__msg--mine{background:var(--color-surface-2)}.pthread__meta{display:flex;align-items:baseline;gap:var(--space-2);margin-bottom:var(--space-2);font-size:.85rem}.pthread__who{font-weight:700}.pthread__when{color:var(--color-muted);font-size:.78rem}.portal-reply__head{margin:var(--space-4) 0 var(--space-2)}.portal-form__hint{margin:0 0 var(--space-4);color:var(--color-muted)}.company-contacts__actions .btn+.btn[data-v-1e3ebea2]{margin-left:var(--space-2)}[data-v-1e3ebea2] .tickets__table td{padding-top:var(--space-3);padding-bottom:var(--space-3);vertical-align:middle}.company-contacts__actions[data-v-1e3ebea2]{white-space:nowrap}.company-contacts__move[data-v-1e3ebea2]{display:flex;flex-direction:column;gap:var(--space-2);padding-left:var(--space-3);border-left:3px solid var(--color-accent-line)}.company-contacts__move-head[data-v-1e3ebea2]{margin:0;font-size:1rem}.company-contacts__move-tickets[data-v-1e3ebea2]{margin:0;padding-left:var(--space-4)}.company-contacts__suppress[data-v-1e3ebea2]{display:flex;align-items:center;gap:var(--space-1);margin-top:var(--space-1);font-size:12px;color:var(--color-muted)}.company-sla__tz[data-v-0ffd0fb4]{max-width:16rem}.company-sla__holidays[data-v-0ffd0fb4]{list-style:none;margin:0 0 var(--space-3);padding:0}.company-sla__holiday[data-v-0ffd0fb4]{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);max-width:20rem;padding:var(--space-2) 0;border-bottom:1px solid var(--color-rule)}.modal--form[data-v-cf8b5b70]{max-width:40rem;max-height:85vh;overflow-y:auto}.cron-help[data-v-cf8b5b70]{margin:calc(-1 * var(--space-2)) 0 var(--space-3);border:1px solid var(--color-rule);border-radius:var(--radius-sm)}.cron-help>summary[data-v-cf8b5b70]{cursor:pointer;padding:var(--space-2) var(--space-3);color:var(--color-link);font-size:.9rem}.cron-help__body[data-v-cf8b5b70]{padding:0 var(--space-3) var(--space-2)}.cron-help__fields code[data-v-cf8b5b70]{font-weight:600}.cron-help__head[data-v-cf8b5b70]{margin:var(--space-3) 0 var(--space-1);font-size:.8125rem}.cron-help__table td[data-v-cf8b5b70]{padding:var(--space-1) var(--space-2);vertical-align:middle}.cron-help__pick[data-v-cf8b5b70]{font-family:var(--font-mono);border:1px solid var(--color-rule);border-radius:var(--radius-sm);background:transparent;color:var(--color-text);padding:2px 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var(--space-1);font-size:1rem}.notice p{margin:0}.notice p+p{margin-top:var(--space-2)}.company-avatar{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;overflow:hidden;vertical-align:middle;margin-right:var(--space-2);background:var(--color-neutral-200);flex-shrink:0}.company-avatar__img{width:100%;height:100%;object-fit:cover}.company-avatar__ph{font-size:9px;font-weight:800;letter-spacing:.05em;color:var(--color-neutral-800)}.company-avatar--lg{width:64px;height:64px}.company-avatar--lg .company-avatar__ph{font-size:1.1rem}.company-avatar-edit{display:flex;align-items:center;gap:var(--space-3)}.searchable-select{position:relative}.searchable-select__input{width:100%;padding:var(--space-2) var(--space-3);border:1px solid var(--color-rule-strong);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);font:inherit}.searchable-select .searchable-select__input{padding-right:var(--space-4)}.searchable-select__input:focus{outline:none;border-color:var(--color-accent-line);box-shadow:var(--focus-ring)}.searchable-select__clear{position:absolute;top:0;right:0;height:100%;padding:0 var(--space-2);border:none;background:none;color:var(--color-muted);font:inherit;line-height:1;cursor:pointer}.searchable-select__clear:hover{color:var(--color-text)}.searchable-select__popover{position:absolute;top:calc(100% + var(--space-1));left:0;right:0;z-index:30;background:var(--color-surface);border:1px solid var(--color-rule-strong);border-radius:var(--radius-sm);box-shadow:var(--shadow)}.searchable-select__list{max-height:16rem;overflow-y:auto;margin:0;padding:var(--space-1);list-style:none}.searchable-select__option{padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm);cursor:pointer}.searchable-select__option--active,.searchable-select__option:hover{background:var(--color-surface-2)}.searchable-select__hint{margin-left:var(--space-2);color:var(--color-muted);font-size:.85em}.searchable-select__empty{padding:var(--space-2) var(--space-3);color:var(--color-muted)}.searchable-select__empty-action{padding:var(--space-2) var(--space-3);border-top:2px solid var(--color-rule)}.tickets__header,.ticket-detail__header{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);margin-bottom:var(--space-3)}.tickets__title,.ticket-detail__title,.ticket-form__title,.kanban__title{margin:0;font-size:1.75rem}.tickets__title:after,.ticket-form__title:after,.kanban__title:after{content:"";display:block;width:44px;height:3px;margin-top:var(--space-1);border-radius:2px;background:var(--color-accent)}.app-shell--portal .ticket-detail__title{margin-bottom:var(--space-4)}.tickets__muted{margin:var(--space-3) 0 0;color:var(--color-muted)}.tickets__filters{display:flex;flex-wrap:nowrap;gap:var(--space-2);margin-bottom:var(--space-3)}.tickets__filters select{min-width:0}.tickets__filters input[type=search]{width:12rem;min-width:6rem;flex:0 1 auto}@media (max-width: 900px){.tickets__filters{flex-wrap:wrap}}.app-shell--staff .tickets__filters select,.app-shell--staff .tickets__filters input[type=search]{padding:var(--space-1) var(--space-2);height:30px}.tickets__filters select,.ticket-form select,.ticket-form input,.ticket-form textarea{padding:var(--space-2) var(--space-3);border:1px solid var(--color-rule-strong);border-radius:var(--radius-sm);background:var(--color-surface);color:var(--color-text);font:inherit}.tickets__filters select,.tickets__filters input[type=search],.ticket-form select{border-radius:var(--radius-sm)}.tickets__table{width:100%;border-collapse:separate;border-spacing:0;border-radius:var(--radius-sm);overflow:hidden}.tickets__table th,.tickets__table td{padding:var(--space-2) var(--space-3);text-align:left;border-bottom:1px solid var(--color-rule)}.tickets__table thead th{background:var(--color-table-head-bg);color:var(--color-table-head-text);border-bottom:none}.tickets__table .tag:not(.tag--micro),.tickets__status{text-transform:uppercase}.uavatar{display:inline-flex;align-items:center;justify-content:center;flex:none;overflow:hidden;border-radius:var(--radius-pill);background:var(--color-neutral-300);color:var(--color-neutral-800);font-size:8px;font-weight:800;letter-spacing:.03em}.uavatar__img{width:100%;height:100%;object-fit:cover}.cropper{position:relative;margin:0 auto var(--space-3);overflow:hidden;border-radius:var(--radius-sm);border:1px solid var(--color-rule-strong);cursor:grab}.cropper:active{cursor:grabbing}.cropper__img{position:absolute;top:50%;left:50%;-webkit-user-select:none;user-select:none}.cropper__mask{position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;box-shadow:0 0 0 999px #0d162773;pointer-events:none}.cropper__zoom input[type=range]{width:100%}.avatar-edit{display:flex;align-items:center;gap:var(--space-3)}.view-switch{position:relative;display:inline-grid;grid-auto-flow:column;grid-auto-columns:1fr;padding:2px;border:1px solid var(--color-rule);border-radius:var(--radius-pill);background:var(--color-surface-2)}.view-switch:before{content:"";position:absolute;top:2px;bottom:2px;left:2px;width:calc(50% - 2px);border-radius:var(--radius-pill);background:var(--color-surface);box-shadow:0 1px 3px #0d162740}@media (prefers-reduced-motion: no-preference){.view-switch:before{transition:transform .25s cubic-bezier(.22,1,.36,1)}}.view-switch:has(>:nth-child(2).is-active):before{transform:translate(100%)}.view-switch__opt{position:relative;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:3px 12px;border-radius:var(--radius-pill);color:var(--color-muted);font-size:.78rem;font-weight:700;letter-spacing:.02em;text-decoration:none;transition:background var(--transition),color var(--transition)}.view-switch__opt:hover,.view-switch__opt.is-active{color:var(--color-text)}.view-switch__opt svg{opacity:.7}.kanban__filter-check,.tickets__filter-check{position:relative;display:inline-flex;align-items:center;height:30px;padding:0 var(--space-3);border:1px solid var(--color-rule-strong);border-radius:var(--radius-pill);background:var(--color-surface);color:var(--color-muted);font-size:.82rem;font-weight:600;cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;transition:border-color var(--transition),background var(--transition),color var(--transition)}.kanban__filter-check input,.tickets__filter-check input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.kanban__filter-check:hover,.tickets__filter-check:hover{border-color:var(--color-accent-line)}.kanban__filter-check:has(input:focus-visible),.tickets__filter-check:has(input:focus-visible){border-color:var(--color-accent-line);box-shadow:0 0 0 3px color-mix(in srgb,var(--brand-red) 18%,transparent)}.kanban__filter-check:has(input:checked),.tickets__filter-check:has(input:checked){background:linear-gradient(105deg,#d4a63a,#ecc95c,#d4a63a);border-color:transparent;color:#1b1a19;font-weight:800}.entity-card__progress{height:6px;border-radius:var(--radius-pill);background:var(--color-surface-2);overflow:hidden}.entity-card__progress-fill{display:block;height:100%;border-radius:var(--radius-pill);background:var(--color-success-500);transition:width .5s cubic-bezier(.22,1,.36,1)}.tickets__progress{display:block;width:9rem}.btn.row-action{gap:5px;padding:3px 10px;font-size:.76rem;font-weight:600;border-radius:var(--radius-sm)}.btn.row-action svg{flex:none;opacity:.6;transition:opacity var(--transition)}.btn.row-action:hover{border-color:var(--color-accent-line)}.btn.row-action:hover svg{opacity:1}.btn.btn--ghost.row-action--go{color:var(--color-success-700, var(--color-success-500))}.btn.btn--ghost.row-action--go:hover{border-color:var(--color-success-500);background:color-mix(in srgb,var(--color-success-500) 10%,transparent)}.btn.btn--ghost.row-action--stop{color:var(--color-accent-2-700)}.btn.btn--ghost.row-action--stop:hover{border-color:var(--color-accent-2-600);background:color-mix(in srgb,var(--brand-orange) 10%,transparent)}.tickets__row--static{cursor:default}.filter-bar{display:flex;width:100%;flex-wrap:nowrap;gap:0;border:1px solid var(--color-rule-strong);border-radius:var(--radius);background:var(--color-surface);overflow:hidden;max-width:100%;margin-bottom:var(--space-3);transition:border-color var(--transition)}.filter-bar:hover{border-color:var(--color-accent-line)}@media (max-width: 900px){.filter-bar{flex-wrap:wrap}}.app-shell--staff .filter-bar select,.app-shell--staff .filter-bar input[type=search]{flex:1 1 0;border:none;border-radius:0;background:transparent;color:var(--color-text);font:inherit;font-size:.82rem;min-width:0;width:auto;padding-left:1.25rem;padding-right:1.25rem;transition:background var(--transition)}.app-shell--staff .filter-bar>:is(select,input,label)+:is(select,input,label){border-left:1px solid var(--color-rule-strong)}.app-shell--staff .filter-bar select:hover,.app-shell--staff .filter-bar input[type=search]:hover{background:var(--color-surface-2)}.app-shell--staff .filter-bar select:focus,.app-shell--staff .filter-bar input[type=search]:focus{outline:none;background:color-mix(in srgb,var(--brand-red) 8%,var(--color-surface));border-color:var(--color-rule-strong);box-shadow:none}.app-shell--staff .filter-bar :is(.kanban__filter-check,.tickets__filter-check){flex:none;border:none;border-left:1px solid var(--color-rule-strong);border-radius:0;background:transparent;padding:0 1.25rem}.app-shell--staff .filter-bar :is(.kanban__filter-check,.tickets__filter-check):hover{background:var(--color-surface-2)}.app-shell--staff .filter-bar :is(.kanban__filter-check,.tickets__filter-check):has(input:checked){background:linear-gradient(105deg,#d4a63a,#ecc95c,#d4a63a);font-weight:600}.tag{display:inline-flex;align-items:center;font-family:var(--font-body);font-size:11px;line-height:1.4;letter-spacing:.02em;padding:3px 10px;border:1px solid transparent;border-radius:var(--radius-pill);white-space:nowrap}.tag-accent{background:#c5303024;color:#c53030}.tag-neutral{background:var(--color-neutral-100);color:var(--color-neutral-800)}.tag-outline{border-color:var(--color-accent-2-700);color:var(--color-accent-2-700)}.tag-breach{gap:5px;padding-left:0;padding-right:0;color:var(--color-danger);font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.tag-breach:before{content:"";flex:none;width:11px;height:11px;background:currentColor;-webkit-mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23000' stroke-width='3' stroke-linecap='round'%3E%3Ccircle cx='12' cy='12' r='9.5'/%3E%3Cpath d='M12 6.5V12l4 2.5'/%3E%3C/svg%3E") center / contain no-repeat;mask:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23000' stroke-width='3' stroke-linecap='round'%3E%3Ccircle cx='12' cy='12' r='9.5'/%3E%3Cpath d='M12 6.5V12l4 2.5'/%3E%3C/svg%3E") center / contain no-repeat}.tag-warning{background:#e8723129;color:#a8480f}.tag-success{background:#2da44e26;color:#1a7f37}:root[data-ground=light] .tag-neutral,:root[data-ground=light] .tag-accent,:root[data-ground=light] .tag-warning,:root[data-ground=light] .tag-success{border-color:var(--color-neutral-400)}:root[data-ground=light] .tag-neutral{background:var(--color-neutral-200)}:root[data-ground=dark] .tag-accent{background:var(--color-accent);color:var(--color-on-accent)}:root[data-ground=dark] .tag-warning{background:var(--color-accent-2-500);color:var(--color-neutral-100)}:root[data-ground=dark] .tag-success{background:var(--color-success-500);color:var(--color-neutral-100)}:root[data-ground=dark] .tag-neutral{border-color:var(--color-rule-strong)}.micro-label{font-family:var(--font-body);font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--color-muted)}.tag--micro{font-size:9px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;padding:1px 6px}.eyebrow{font-family:var(--font-body);font-size:11px;font-weight:700;letter-spacing:.22em;text-transform:uppercase;color:var(--color-accent-line)}.wb{display:inline-flex;align-items:center;gap:4px;padding:1px 8px;border-radius:var(--radius-pill);font-size:.72rem;font-weight:600;line-height:1.5;white-space:nowrap;border:1px solid transparent}.wb__ai{font-size:.6rem;font-weight:700;letter-spacing:.04em;opacity:.6}.wb--client{background:color-mix(in srgb,var(--brand-orange) 14%,var(--color-surface));color:var(--color-accent-2-700);border-color:color-mix(in srgb,var(--brand-orange) 30%,transparent)}.wb--third{background:color-mix(in srgb,#7c5cbf 14%,var(--color-surface));color:#6b46c1;border-color:color-mix(in srgb,#7c5cbf 30%,transparent)}.wb--tech{background:color-mix(in srgb,var(--brand-red) 12%,var(--color-surface));color:var(--brand-red);border-color:color-mix(in srgb,var(--brand-red) 30%,transparent)}.wb--start{background:var(--color-surface-2);color:var(--color-muted);border-color:var(--color-rule-strong)}.wb--until{background:color-mix(in srgb,#2f80d8 14%,var(--color-surface));color:#2563eb;border-color:color-mix(in srgb,#2f80d8 30%,transparent)}.wb--active{background:color-mix(in srgb,var(--color-ok, #15803d) 14%,var(--color-surface));color:var(--color-ok, #15803d);border-color:color-mix(in srgb,var(--color-ok, #15803d) 30%,transparent)}.wb--compact{padding:0 6px;font-size:.68rem;font-weight:700}.wb,.wb--compact{max-width:100%}.wb--compact .wb__text{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.slideover-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:flex;justify-content:flex-end;background:var(--color-scrim)}.slideover{display:flex;flex-direction:column;width:min(26rem,100%);height:100%;background:var(--color-surface);border-left:1px solid var(--color-rule);box-shadow:var(--shadow)}.slideover__header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-3) var(--space-4);border-bottom:1px solid var(--color-rule)}.slideover__title{margin:0;font-size:1.05rem}.slideover__close{display:grid;place-items:center;width:30px;height:30px;padding:0;color:var(--color-muted);background:none;border:1px solid transparent;border-radius:var(--radius-sm);cursor:pointer;transition:color var(--transition),border-color var(--transition)}.slideover__close:hover{color:var(--color-text-strong);border-color:var(--color-rule-strong)}.slideover__body{flex:1;padding:var(--space-3) var(--space-4);overflow-y:auto}.timeline{margin:0;padding:0;list-style:none}.timeline-miles{display:flex;align-items:flex-start;margin-bottom:var(--space-3);padding-bottom:var(--space-3);border-bottom:1px solid var(--color-rule)}.timeline-miles__node{display:flex;flex:none;flex-direction:column;gap:2px;align-items:center;max-width:7.5rem;text-align:center}.timeline-miles__dot{width:12px;height:12px;background:var(--color-surface);border:2px solid var(--color-rule-strong);border-radius:50%}.timeline-miles__node--done .timeline-miles__dot{background:var(--color-success-700);border-color:var(--color-success-700)}.timeline-miles__node--ended .timeline-miles__dot{background:var(--color-merge-rule);border-color:var(--color-merge-rule)}.timeline-miles__node--now .timeline-miles__dot{border-color:var(--color-unread)}.timeline-miles__label{font-size:.62rem;font-weight:700;letter-spacing:.05em;color:var(--color-muted);text-transform:uppercase}.timeline-miles__node--now .timeline-miles__label{color:var(--color-unread)}.timeline-miles__date{font-size:.72rem;color:var(--color-text-strong)}.timeline-miles__node--pending .timeline-miles__date{color:var(--color-muted)}.timeline-miles__seg{position:relative;flex:1;height:2px;min-width:1.5rem;margin:5px 4px 0;background:var(--color-rule)}.timeline-miles__seg--done{background:var(--color-success-700)}.timeline-miles__span{position:absolute;top:5px;left:50%;font-size:.66rem;color:var(--color-muted);white-space:nowrap;transform:translate(-50%)}.timeline__day{padding:2px 0 var(--space-2)}.timeline__day:not(:first-child){padding-top:var(--space-2)}.timeline__day-chip{display:inline-block;padding:1px 8px;font-size:.68rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--color-muted);background:var(--color-surface-2);border:1px solid var(--color-rule);border-radius:var(--radius-pill)}.timeline__entry{position:relative;margin-left:4px;padding:0 0 var(--space-2) 10px;border-left:2px solid var(--color-rule)}.timeline__entry:last-child{padding-bottom:2px}.timeline__dot{position:absolute;top:6px;left:-5px;width:8px;height:8px;background:var(--color-surface);border:2px solid var(--color-rule-strong);border-radius:50%}.timeline__entry--done>.timeline__dot{background:var(--color-success-700);border-color:var(--color-success-700)}.timeline__entry--ended>.timeline__dot{background:var(--color-merge-rule);border-color:var(--color-merge-rule)}.timeline__entry--reopened>.timeline__dot{background:var(--color-accent-2-500);border-color:var(--color-accent-2-500)}.timeline__row{display:flex;gap:7px;align-items:flex-start;font-size:.82rem;line-height:1.4;color:var(--color-text)}.timeline__actor{font-weight:600;color:var(--color-text-strong)}.timeline__actor--customer{color:var(--color-accent-2-600)}.timeline__actor--system{font-weight:500;color:var(--color-muted)}.timeline__time{flex:none;margin-left:auto;padding-top:1px;font-size:.72rem;color:var(--color-muted);white-space:nowrap}.timeline__items{display:grid;gap:3px;margin:3px 0 0;padding:0;list-style:none}.timeline__item{display:flex;gap:7px;align-items:flex-start;font-size:.82rem;line-height:1.4;color:var(--color-text)}.timeline__text{min-width:0;padding-top:1px}.timeline__row--major .timeline__text{font-weight:600;color:var(--color-text-strong)}.timeline__val--danger{color:var(--color-danger)}.timeline__val--warn{color:var(--color-accent-2-600)}.timeline__badge{display:grid;flex-shrink:0;place-items:center;width:18px;height:18px;margin-top:1px;color:var(--color-muted);background:var(--color-surface-2);border:1px solid var(--color-rule);border-radius:50%}.timeline__badge--internal{color:var(--text-on-dark);background:var(--brand-navy);border-color:transparent}.timeline__badge--reply{color:var(--color-on-accent);background:var(--color-accent);border-color:transparent}.timeline__badge--public{color:var(--color-accent-line);background:transparent;border-color:var(--color-accent-line)}.timeline__badge--done{color:var(--color-on-accent);background:var(--color-success-700);border-color:transparent}.timeline__badge--ended{color:var(--color-merge-ground);background:var(--color-merge-rule);border-color:transparent}.timeline__badge--reopened{color:var(--color-on-accent);background:var(--color-accent-2-500);border-color:transparent}.timeline__badge--move{color:var(--color-unread);background:transparent;border-color:var(--color-unread)}.timeline__muted{color:var(--color-muted)}.timeline__error{color:var(--color-danger)}.recap__header-actions{display:flex;gap:var(--space-2);align-items:center}.btn.recap__copy{display:inline-flex;gap:6px;align-items:center;padding:4px 12px;font-size:.78rem;font-weight:600;border-radius:var(--radius-sm)}.recap__facts{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:var(--space-3)}.recap__chip{padding:2px 10px;font-size:.74rem;font-weight:600;color:var(--color-text);background:var(--color-surface-2);border:1px solid var(--color-rule);border-radius:var(--radius-pill)}.recap__chip--status{color:var(--color-unread);border-color:var(--color-unread);text-transform:capitalize}.recap__chip--angry{color:var(--color-danger);border-color:var(--color-danger)}.recap__stale{margin:0 0 var(--space-3);padding:var(--space-2) var(--space-3);font-size:.78rem;color:var(--color-muted);background:var(--color-surface-2);border-left:3px solid var(--color-rule-strong);border-radius:var(--radius-sm)}.recap__list{display:grid;gap:var(--space-2);margin:0 0 var(--space-3);padding:0;list-style:none}.recap__entry{display:flex;gap:var(--space-2);align-items:baseline;font-size:.85rem;line-height:1.45}.recap__date{flex:none;width:5.6rem;font-size:.74rem;font-weight:700;color:var(--color-muted);font-variant-numeric:tabular-nums}.recap__text{min-width:0;color:var(--color-text)}.recap__heading{margin:0 0 4px;font-size:.68rem;font-weight:700;letter-spacing:.06em;color:var(--color-muted);text-transform:uppercase}.recap__current{margin-bottom:var(--space-3);padding:var(--space-2) var(--space-3);font-size:.88rem;background:var(--color-surface-2);border-left:3px solid var(--color-accent-line);border-radius:var(--radius-sm)}.recap__current p:last-child{margin:0}.recap__current--angry{border-left-color:var(--color-danger)}.recap__resolution{margin-bottom:var(--space-3)}.recap__resolution-text{margin:0;font-size:.85rem;white-space:pre-line}.recap__generated{font-size:.74rem;color:var(--color-muted)}